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Viral K-Beauty Brands
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Frequently Asked Questions
How long does shipping take?
How long does shipping take?
We ship your orders as quickly as possible. We usually ship on the same day or the next day (depending on when you placed your order). Shipping is via DHL and typically takes 1-3 business days.
Do you ship outside of Germany?
Do you ship outside of Germany?
Yes, our product range is available in all EU countries. Please read the current shipping conditions here.
How does the return process work?
How does the return process work?
We want you to be completely satisfied with your order. Therefore, returns are possible within 14 days. Simply send us an email with your name and order number, and we'll take care of the rest.
Please note that return shipping costs are the responsibility of the buyer. As these are hygiene products, we can only accept unopened, originally packaged items with an intact hygiene seal. For hygiene reasons, opened or used products are unfortunately excluded from returns.
Further details regarding the right of withdrawal can be found here .
How can I contact you?
How can I contact you?
We can be reached at any time via Instagram direct messages, our contact form or by email at info@ondah.de.
We will get back to you as soon as possible.
